CM Professionals Scenarios

Scenarios are a small set of use cases to help website designers test the user experience. CM Pros will be conducting online user research (remote usability testing with a screen sharing tool and screen recorder. See collaboration tools). Test subjects will attempt to complete one or more of the tasks in these scenarios while we record the screen events during the test session. Scenarios also help website designers to imagine how archetypal personas will perform in various scenarios.

Site visitor (potential member) scenarios

• Find Member Benefits.
• Find the public Resource Library and locate a CM book by Ann Rockley.
• Subscribe to a public mailing list.
• Find the Summit Newsletters.
• Find the Site Map.
• Register as a Member (Join Now).
• Post a job to the Job Board.
• Search the site, with help from the A-Z Index.

Member scenarios

• Retrieve a forgotten password.
• Unlock and read a Best Practice.
• Read the member introductions.
• Submit a personal Introduction.
• Browse the Member Directory.
• Edit personal information.
• Create a personal page and a CM Pros weblog.
• Find the next F2F opportunity.
• Volunteer for a CM Pros project initiative.
• Subscribe to a (private or public) mailing list.
• Browse the Job Board.
• Browse a mailing list archive.
• Shop for CM Pros merchandise.

Content contributor scenarios

• Duplicate a page (new version in a page series).
• In-context edit some page content.
• Find the How To Edit help page.
• Change page status, add a comment to the page workflow.
• Upload a new document.
• Add a resource to the Resource Library.
• Add an event to the calendar.
• Report a bug or issue to our tracking software.

Management scenarios

• In-context edit a Management Committee workpage.
• Add a comment to the workpage.
• Create a new workpage.