CM Pros Organization > Management

CM Pros Website Subcommittee

Committee members:

Paola di Maio, Content Wire
Bob Doyle, skyBuilders.com. -- technology advisor
Brice Dunwoodie, CMS Wire
Heather Hedden, Hedden Information Management
Jan Johnston-Tyler
Hilary Marsh, Content Company -- chair
Rob Reid, Osler, Hoskin & Harcourt LLP
James Robertson, Step Two Designs
Marianne Sweeny, Microsoft -- project manager
Anna Van Raaphorst, VR Communications
Robin Wade, BlueEgg Communications
Laura Walker, Grow Strategies
Andrew Wilcox, EverAge Consulting
Melody Winkle, University of Washington
Travis Wissink

CM Pros Organization Management
Website Action Items

Needs Analysis (overlaps Board > Business Case for website)

Revise the Requirements Document
Revise the Content Inventory/Audit
Develop Policies and Procedures Manual - Compliance strategy (use new P&P group to guide the construction?)

Website/Intranet Team

Determine Content Ownership - Reassign Section and Page Editors (identified publicly on landing pages)
Identify Contributors/Authors
Authoring Model - Centralized, Distributed, or Both depending on section
Establish approval workflow
Editor and Author Training Programs > How-to Guides on website
Website team all subscribe to bugs.cmprofessionals.org (Mantis) and to cmpros-org mailing list

User Research

Identify Users/Members Goals
and CM Pros Goals for Different Users.
- Internal Organizers
  - Staff
  - Board
  - Committees
  - Working Groups
  - Volunteers
- Practitioners
- Consultants
- Vendors
- Potential Members
- Organization Affiliates
- Lapsed Members
Use Screen-sharing tool to observe typical users (record with Camtasia, Morae).
Define archetypal users (Personas).
Establish Use Cases (Scenarios)

Information Architecture

Revise IA - incremental improvements best for now.
New Quick Links drop down menu
New wireframes/blueprints to illustrate changes in page layouts.
Designs for Member Applications -
- Directories (All Members and Professional Directory)
- Expert Locators
- RFP sharing tool
- Mailing List Settings
- Personal Blogs
- Collaboration Forums and Wikis
- CM Pros mailboxes
- Membership Renewals Page
- Mailing List Subscriptions Manager
New A-Z Index integrating the Search Box

Navigation Design

Extend global/banner and local/left navigation to third and fourth level designs.
Add "selected" state indicator to global menus?
Consistent use of members-only lock indicator.
Site Map maintenance.
Search as navigation.
A-Z Index as supplemental navigation

Style Guide

Revise Style - protect branding and identity.
CSS is badly broken. Heading styles fixed, but style sheets must be consolidated and rationalized.
Need editorial styles.

Collaboration -

Do we have the right tools? Forums, Blogs, Wikis?
Are we using them?

Quality Assurance and Test Plan

Use Volunteers > Adopt-A-Section or Adopt-A-Page, give them credit?
Links management - efficient broken link reporting tool
Update the site map which also offers a link to a list of pages (help with content audit) and a link viewer.
Bugs reporting and tracking - register and use bugs.cmprofessionals.org
Performance metrics - Webtrends analysis
Search logs analysis

Accessibilty

Bobby and W3C validation to level 2
Browser compatibilities
HTML/XHTML/XML validations

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