CM Pros Management Committee
Member Relations Committee Charter

Contact the Director / Join this committee

Statement of Purpose

The principal and most marketable benefit is simply membership itself.

CM Professionals is a members organization, so having member relations is most important. The Member Relations Committee constantly listens to what the members expect from the organization, defines requirements, measures the results, and reports about it. The Committee also provides members with benefits like events, a member directory and a job board.

Objectives

• Satisfied members
• 2005: top 7 member benefits
• Continuous increase of new members

Scope

• Membership
• Job Board
• Member Surveys
• Globalization
• Member Directory
• Professional Directory
• Face-to-face
• Calendar of Events
• Discounts
• Educational Opportunities
• Member Profiles
• Helpful Member Tools
• Volunteers

Out of scope

• All marketing activities and external communication etc.

Key Performance Indicators

• Membership
  • Define and measure Key Performance Indicators (KPI’s)
  • Report on KPI’s once a year at the Fall Summit
  • Overall member satisfaction: 7
• Job Board
  • List ... jobs a year
  • Member satisfaction: 7
• Member Surveys
  • Conduct Member Survey twice a year
  • Present results twice a year (at a CM Summit)
  • Publish results twice a year (at a CM Summit)
• Globalization
  • Europe, Middle East, Africa (EMEA), South America, and Asia
  • 25% non US/Canada/UK-members in 2005
  • Establish CM Pros groups in Europe and Asia in 2005
  • Have 35% non US/UK-members in 2006.
• Member Directory
  • Roll out Q2 2006
  • Member satisfaction: 7 in 2007
• Professional Directory
  • Roll out interactive Members Directory Q1 2006
  • Member satisfaction: 7 in 2006
• CM Pros Events
  • 3 CM Pros Summits in 2005, of which 1 in Europe
  • Collaborate with two international events in 2005
  • Member satisfaction: 7 in 2005
• Face-to-face
  • Facilitate Face to Face Meetings
  • 25 F2F-meetings in 2006
• Calendar of Events
  • Provide interactive events calendar page on CM Pros website
  • Member satisfaction: 7 in 2005
• Discounts
  • Discounts on conferences, magazine subscriptions, workshops, etc.
  • 4 conference discounts, 2 magazine discounts, 2 workshop discounts in 2005
  • Member satisfaction: 7 in 2005
• Educational Opportunities
  • Workshops, seminars, webinars
  • 2 workshops, 2 seminars, 4 webinars in 2005
  • Member satisfaction: 7 in 2006
• Member Profiles
  • Provide interactive member profiles pages on CM Pros website
  • 500+ word mini biographies
  • 50% of CM Pros members have a member profile
  • Member satisfaction: 7 in 2005
• Helpful Member Tools
  • Weblog/webpage for every member
  • Help mailbox for newbies
  • Monthly online orientation for new members
• Volunteers
  • Action items with subscription for volunteers
  • Volunteer overview
  • Volunteer contact person
  • 30% of CM Pros members is a volunteer in 2006
  • Every subcommittee has a project manager in 2006

List of Deliverables

Within 2 months, the Director will have defined KPI's for all subcommittees

Within 2 months, the Director will have discussed KPI's, etc. with all subcommittee project managers and members or else involved members

Within 2 months, the Member Survey Subcommittee intends to deliver a new member survey

Within 2 months, the Globalization Subcommittee has developed a globalization plan

Within 3 months, the Member Directory Subcommittee has developed a project plan

Within 4 months, the Events Directory Subcommittee has prepared the next Summits in Amsterdam (9 November) and Boston (1 December?)

Within 2 months, the Face to Face subcommittee manages its own web page and a project manager is installed

Anticipated Audience

Current CM Pros members

Prospective CM Pros members (explain/show them what we have)

Members

Name	Organization	Role
Committee
Erik M. Hartman (NL)	Member Relations Committee	Director
Alexander van Deursen (NL)	Member Relations Committee	Assistant
Subcommittees
Travis Wissink (US)	Job Board	Project Manager
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