| << Fall 2005 | Fall 2006 >> |
As awareness of the value of the customer experience increases, so too does the recognition of content -- and content management. With our theme of "Content Management and the Customer Experience," the Summit -- which spans two half-days, will address the importance of effective content management in the customer experience context. View additional program detail, including presentation abstracts.
NEW! DOWNLOAD THE PRESENTATIONS by clicking the title of the presentation.
| TIME | TOPIC | SPEAKER |
|---|---|---|
| 13:00 | Registration | N/A |
| 13:30 | OPENING KEYNOTE: Engaging Customers with Actionable Content | Bill Trippe, The Gilbane Report |
| 14:30 | Right Content, Right User, Right Time: A User-Centered Approach to CM Design | Theresa Regli, Molecular |
| 15:30 | BREAK | Networking |
| 15:45 | Benefits of a User-Centered Approach to Information Architecture | Joan Lasselle and Mira Wooten, Lasselle-Ramsay |
| 16:30 |
BREAKOUT #1: Microformats and the Future of Syndication |
Nate Aune, AdaptiveWave |
| BREAKOUT #2: Portals: From Idea to Reality - the Dangers of the Current State of Portals in the Marketplace | Tony Byrne, CMS Watch Janus Boye, Boye IT |
|
| 17:30 | CLOSING KEYNOTE: Content Management in Call Centres: Delivering a Great Customer Experience | James Robertson, Step Two Designs |
| 18:30 | RECAP & ADJOURN | Erik Hartman, CM Pros President |
| 19:00 | DINNER | Birds-of-a-Feather dinner participants meet in hotel lobby. |
| TIME | TOPIC | SPEAKER |
|---|---|---|
| 07:30 | Coffee & Networking New Member Orientation |
N/A |
| 08:00 | ROUNDTABLE #1: Content Lifecycle Poster | Erik Hartman, Hartman Communicatie Scott Abel, The Content Wrangler |
| ROUNDTABLE #2: Best Practices vs. Practicalities: Qualitative Decisions for Delivering the “Best” Content to Customers | Rahel Anne Bailie, Intentional Design Inc and and Trevor Paterson, CHC Helicopters. | |
| 09:15 | BREAK | Neworking |
| 09:30 | BREAKOUT #1: The Importance of the Community in Open Source Content Management Systems | Renaud Richardet, Wyona Inc. |
| BREAKOUT #2: Achieving structure in enterprise content | Peter Meyer, Elkera Pty Limited | |
| 10:30 | CLOSING KEYNOTE: Customer-Centric Content Management | Ann Rockley, The Rockley Group |
| 11:30 | RECAP & ADJOURN | Erik Hartman, CM Pros President |
| << Fall 2005 | Fall 2006 >> |
